Shipping Policy

Thank you for shopping with toyshkg! We aim to deliver your plush doll orders quickly and reliably, with special care to keep each item clean, protected, and in perfect condition. Please read the information below regarding shipping times, processing, tracking, and delivery.

Order Processing

All plush doll orders are typically processed within 1–3 business days after payment confirmation. We take extra time to carefully inspect and package each plush to help prevent dust, moisture, and damage during transit.

During high-volume sales periods (holidays, promotions, peak seasons, or limited-edition releases), processing may take slightly longer. You will receive an email confirmation once your order has shipped.

Shipping Methods & Delivery Times

toyshkg offers multiple shipping options to fit your needs, all designed to safely deliver your plush dolls:

Standard Shipping (USA)

Estimated delivery: 3–7 business days
Carrier may vary depending on your location
Plush dolls are packaged with protective materials to help ensure safe delivery

Expedited Shipping

Estimated delivery: 2–4 business days
Available at checkout for an additional fee
Ideal for gifts, urgent orders, or time-sensitive occasions

International Shipping

Estimated delivery: 7–21 business days
Varies by destination country and customs clearance time
Extra protective packaging is used for international shipments to reduce handling risks

Delivery times are estimates and begin from the shipping date, not the date the order is placed.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination address
Package weight & dimensions (adjusted for plush packaging)
Selected shipping method

Occasionally, shipping charges may vary slightly due to carrier adjustments. Any significant changes will be communicated in advance when possible.

Tracking Your Order

Once your toyshkg order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor shipping progress through the carrier’s website.

If you don’t receive tracking information within 3 business days of placing your order, please contact us at:
Email: service@toyshkg.com
Phone: (852) 2341 7301
We’re happy to assist!

Shipping Restrictions

Some orders may be subject to shipping restrictions due to:

Size or weight (for oversized plush or gift box sets)
Country-specific import regulations
Carrier limitations or remote-area delivery constraints

If your order cannot be shipped to your address, we will contact you with available options or a possible cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These fees are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your country’s regulations before placing an order.

Delivery Issues

Delayed Delivery
If your order hasn’t arrived within the estimated timeframe:

Check your tracking status for updates
Confirm your shipping address is correct
Contact us if you need further help

Lost or Damaged Packages
If your shipment is lost or your plush doll arrives damaged (e.g., torn seams, stains, crushed packaging):

Take clear photos of the outer packaging and the item
Contact us within 7 days of delivery
Provide your order number and photos
We will coordinate with the carrier to resolve the issue promptly (e.g., replacement or refund, depending on the situation).

Contact Information

For questions regarding shipping, delivery, or tracking of your toyshkg orders, please contact:
toyshkg Customer Support
Email: service@toyshkg.com
Phone: (852) 2341 7301
Address: Blk. B, 12/F, Hoi Bun Ind Bldg, 6 Wing Yip Street, Kwun Tong, Kowloon, Hong Kong

Final Notes

toyshkg strives to provide a smooth and reliable delivery experience for your plush dolls. If you have special shipping requests (e.g., gift packaging, extra protective wrapping), please contact us before placing your order. We’ll do our best to accommodate your needs.